Capstone Works Blog

It was essentially what everyone expected Y2K to be, over 24 years ago.

The world’s biggest (so far) IT catastrophe forced hospitals to cancel surgeries, shuttered 911 call centers, crippled banks, and left travelers stranded at airports.

It wasn’t a cyberattack, and it didn’t come with a warning, but it had a massive impact on the world and is causing business owners and decision makers to think a little differently about their technology. Let’s talk about the CrowdStrike outage and what we all need to take away from this disaster.

At Capstone, we’re different from other IT companies. For us, it’s not about selling hardware or locking companies into a yearly contract. Instead, our goal is to help small businesses grow, utilizing technology to make them more effective. We take pride in being the shield between your business and the looming IT problems that you potentially face.

For smaller businesses especially, there has been a stigma when it comes to IT over the last several years. Business owners have a lot to contend with, and IT can seem like another roadblock—a necessary evil. IT is almost in the same vein as needing business insurance, except some business owners are even more willing to take the risk to skip proper IT management because the repercussions aren’t as clear and defined.

It’s time to stop looking at IT as an expense, and see it as an opportunity for your organization to accomplish more in the workday—it’s all about how well it is implemented and used.

In the Lone Star State, businesses are always looking for ways to stay ahead of the curve, and implementing artificial intelligence (AI) is quickly becoming a competitive necessity. However, before Texas businesses dive into the world of AI, there are critical steps that must be taken to ensure a successful integration. From cybersecurity audits to setting clear expectations, this guide outlines 14 essential steps your Texas business should consider before pulling the trigger on AI.

In the world of cybersecurity, zero-day exploits are the hairline cracks in your armor that you can’t see. They are the unseen flaw in your perfect strategy that the other team has a planned counterattack for.

These exploits can be found in virtually any type of software, from your operating systems like Windows, to your web browser, to your business applications. 

For small businesses in Austin and Central Texas, these threats are especially real. With limited resources, staying ahead of these cyberthreats can feel like a daunting task.

In this article, we'll shed light on zero-day exploits and share tips on how to guard your business against them. Stay alert, stay informed, and stay one step ahead.

Earlier this month, a local healthcare system comprising dozens of Austin-based hospitals, clinics, and other facilities suffered a cyberattack. We wanted to share some lessons that local business owners can learn from this situation, because a single attack like this can result in a snowball effect that can end up costing you a lot of time, money, and reputation.

Technology has been moving fast over the last few years… or has it? 

It depends on who you ask, and how they interact with it every day. This post is for those of us who are frankly too busy to really dive into the waters of cutting-edge technology, but want to make sure we’re not leaving money on the table when it comes to operating our businesses.

AI is here. It’s no longer a futuristic concept, and it is transformative. At the same time, it’s also a little bit of a marketing buzzword. Let’s clear up this very complex topic—hopefully by the end of this article, you’ll be able to make some actionable decisions on AI and your business.

In the heart of Texas, Austin law firms are facing a new era. The legal landscape is changing rapidly, driven by the rise of modern technology. Lawyers are now leveraging technology to streamline their operations. From eSignature to cloud document storage, the digital revolution is here. It's transforming the way law firms work, enhancing efficiency and ensuring compliance.

But how exactly is technology reshaping the legal sector in Austin? What are the key technology solutions that Austin law firms should adopt?

Data breaches can lead to significant financial losses, damage to reputation, and loss of customer trust.

Data breach prevention is not just about technology. It's about understanding the risks, implementing robust security measures, and fostering a culture of cybersecurity within your organization.

When you think about the data your business processes and stores on a day-to-day basis, it’s pretty easy to disconnect it from the people you do business with. After all, it’s your company data. That being said, a lot of the information that businesses collect comes from their customers. If something happens to that data, whether it is lost, stolen, breached, or sold, it can have a negative impact on your customers, which not only looks very bad for you, it can also result in legal action.

Austin, Texas is a thriving tech hub, sometimes called Silicon Hills. With an active tech scene and a growing number of tech companies, there is a lot of opportunity for a small business to grow and thrive. To stay competitive in this tech-savvy environment, businesses in Austin need to embrace technology and ensure they have reliable IT support. A good IT consultant can help businesses in Austin navigate the complex world of technology, providing expertise and support to keep their operations running smoothly and securely.

By choosing the best Austin-based managed IT consultant for their needs, businesses can benefit from specialized services tailored to their requirements. Whether it's network security, data backup and recovery, or cloud services, a reputable IT consultant can help businesses in Austin optimize their technology infrastructure and stay ahead of the competition.

Just about every business owner finds themselves searching for a trusted IT consulting service at some point. Establishing and maintaining a complex business network is essentially a full-time job, and even the smallest businesses start to run into some pretty tough hurdles when it comes to this process. Once you mix in the modern-day line of business applications, user management/active directory, and cybersecurity best practices, even the most technical users are going to fall short of the knowledge and skill required to keep the gears turning.

Disasters tend to happen when you least expect them to. That’s what makes them disasters. A bad situation is often made much worse simply because you didn’t expect it, and that can be the case here. Let’s say an employee suddenly quits, and deletes all of their files on the way out. This can be a sticky situation, so here are a few ways to handle it when it happens, and a few ways to prepare for it just in case.

We all use email almost every day for work. Day after day, week after week, our inboxes are flooded with notifications, password resets, correspondence, invoices, marketing stuff, and countless other types of information. Have you ever thought about what a cybercriminal could accomplish if they had access to your email inbox?

A newly released report reveals that there were over 3,000 reported data breaches in 2023. This resulted in the personal information of millions of people being stolen. The average cost of one of these data breaches was $4.45 million. Almost every single organization polled (97 percent!) reported that they have seen an increase in cyber threats since 2022.

Cybersecurity is absolutely critical today, and it’s a problem that everyone needs to be aware of. As a regular person, going about your day, you might not even notice if you are the victim of a data breach.  Because of this, most people have a big forcefield of blissful ignorance that makes them feel immune to the bulk of cyberthreats.

But that’s the point—the best cyberthreats are hard to spot. You don’t realize you are being scammed.

As your business grows, or as you invest in expensive technology solutions to assist your business growth, you may need significantly more help managing, maintaining, and supporting the technology within your organization.

This usually happens when you outgrow your current computer support provider or get too busy to research, learn, and take care of everything yourself. Either way, you must focus on your business and need someone else to handle your IT.

Sure, you can hire internal IT staff; in some cases, that’s a pretty good call. We will discuss some pros and cons and alternative options before you spend a ton of money you don’t need to.

Austin, Texas is among the best places in the country to start and grow a business, and for good reason. We’ve got a great situation; we’re in a great place to raise families, and we have some of the best and brightest people in the talent pool. With all this growth and potential, however, Texas businesses have a proportionate risk to fall victim to cybersecurity threats.

With the increasing number of cyberattacks and data breaches, it's more important than ever for companies to prioritize cybersecurity compliance. In this article, we'll explore the importance of cybersecurity compliance and the role it plays in protecting Texas businesses and their customers.

With the ever-changing landscape of technology and the increasing presence of cybersecurity threats, it's crucial to have a well-planned and strategic IT budget in place. Let’s discuss the steps you can take to plan your organization's 2024 IT budget to prevent excess costs and get the most out of your IT investment.

Data is the lifeblood of any business. From customer information to financial records, data is essential for making informed decisions and driving growth. It’s also your responsibility that the data you keep on customers and prospects stays safe. That leads us to the big question—do you know where your business stores its data?

The time when businesses could ignore cybersecurity has long since passed. For over a decade, the general consensus among decision-makers for small and medium-sized businesses was that cybersecurity was a luxury item; a want but not a need. Ten or fifteen years ago, this wasn’t too far off, as typically just covering your business with some basic protection was usually enough to stop most problems. Today, we’re in a very different landscape.

When it comes to managing IT issues, some companies still rely on the older way of doing things. In our industry, we call this the break-fix model. This approach involves waiting for something to break and then paying someone to fix it. While this may seem like a cost-effective solution, it can actually lead to more problems and inefficiencies in the long run.

In this article, we'll explore the break-fix model and why it's an inefficient solution to IT problems. We'll also discuss alternative approaches that can help your business save time, money, and headaches.