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Here is the process that we follow to resolve your service ticket

Once you contact us for support at [email protected] and several things happen:

  1. Automatic Acknowledgment
    You get an automatic acknowledgment that your request has been received and logged.
  2. New Service Ticket
    A new service ticket is generated with a ticket number that can be used to track your request via the Customer Portal
  3. Ticket Processing
    Once the ticket has been created we then process it to evaluate the best resource to handle the question or issue.
  4. Email Response
    You will receive an email directly from a resource as they begin working your request, frequently followed by a phone call to discuss.
  5. Automatic Updates
    The system automatically updates you on the progress or status of the work according to the workflow rules we have set up.

Two special requests to you:

  1. Responses related to an existing Ticket
    If a ticket has been generated and you want to respond or update us about the same issue, please REPLY to the email notification you receive, rather than creating a new email. This allows the system to keep all related correspondence in the same ticket.
  2. New Issues, or responses unrelated to an existing Ticket
    If you have to notify us of an un-related problem, please create a fresh email to [email protected] and do NOT reply to an existing case or ticket email.

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Latest News & Events

Capstone Works is proud to announce the launch of our new website at https://www.capstoneworks.com. The goal of the new website is to make it easier for our existing clients to submit and manage support requests, and provide more information about our ser...

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(512) 882-2242

715 Discovery Blvd
Suite 511

Cedar Park, Texas 78613