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Capstone Works, Inc. has been serving the Cedar Park area since 2001, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Have You Considered Co-Managed IT?

Have You Considered Co-Managed IT?

If you’ve been putting off a special project because your IT department doesn’t have the capacity to take on any more work, then perhaps you should consider taking advantage of co-managed IT. Co-managed IT allows you to gain the expertise and human effort of an entirely separate IT department without the costs and time associated with onboarding new staff. 

Here in Texas, we’re known for our independence, so it makes sense that local businesses would be reluctant to invite strangers into their offices. This is particularly true for small to medium-sized business owners who may have built the infrastructure from the ground up. Many of these businesses started as one or two-person operations and worked hard to grow over time. So when it comes to their technology, chances are they have invested much of themselves into it and are protective of it. 

While this arrangement worked for a while, maybe even years, technology continues to move forward and may have outstripped your team’s ability to support it. This can result in your group using outdated technology past its recommended time because they are afraid of change. Worse, they may not be using newer technology to its full potential out of a reluctance to invest the resources into training their teams. Either way, the result is a lack of productivity and increased overhead.

As Texans ourselves, we know how difficult it can be to ask for help, but we also know that maintaining the status quo isn’t something a business can afford to do if they want to grow. If you already have internal IT staff, we can partner with businesses like yours and can help design a system that only addresses the areas you need support in. We call it co-managed IT. It’s designed to bolster your existing IT staff with our technology experts to help fill in the gaps or handle the mundane processes.

Three Ways Co-Managed IT Helps Your business.

  • 1. It Gives you Access to New Levels of Expertise

While having long-term team members is undoubtedly a virtue, it can at times also be a double-edged sword. They know the ins and outs of your business, making them a valuable asset. However, familiarity can cause them to feel no need to explore new options. This is partly because what they’ve been doing for years works; so why should they change? 

One reason why change should be welcomed is that there may be better and more efficient methods to complete their tasks to explore. The nature of co-managed IT is such that it brings a new perspective to your IT team, exposing them to new ideas through wisdom-sharing. When you invest in co-managed IT, you’re giving your team a chance to learn from the best, which in turn makes them better team members for the long-term survival of your business.

  • 2. Take On the Projects Your Team Isn’t Able To

One of the biggest frustrations business owners face is the inability to bring projects or initiatives to fruition. A reason why this is the case is due to their in-house IT department lacking the experience, time, or capabilities to complete the project.

These delays aren’t necessarily the fault of your team. They probably don’t have the time to pursue education, explore new technologies outside their wheelhouse, or commit to certification training, because they are busy keeping your business up and running. The advantage of working with us is that we can provide the resources to handle complex projects that your in-house techs may not have the time, or the comfort level, to do.

  • 3. Co-Managed IT Is Designed To Help Your Business Plan for Growth

The goal of any full-services technology solution is to plan for the future. Co-managed IT evaluates a business’ system by first performing an IT audit. This is an essential first step because when the systems were initially designed, they were designed for the environment at the time. However, over time best practices have evolved, and there is a strong possibility that they aren’t compliant with newer methods, exposing your systems to risk.

Unlike your typical break-fix IT which often operates as a bandage, co-managed IT solutions are designed to help you save money in the long run through preventative measures. When you invest in co-managed IT, you invest in your organization’s future, as well as the here and now.

Austin Businesses; Get The Support You Need With Co-Managed IT

Capstone Works co-managed IT solutions are designed to help your in-house IT staff achieve maximum operations without committing to a new team member. You’ll gain access to Austin’s skilled technology professionals, dedicated to providing quality service at an affordable flat rate. For more information about our co-managed IT solutions, give us a call at (512) 343-8891.

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(512) 882-2242

715 Discovery Blvd
Suite 511

Cedar Park, Texas 78613