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Capstone Works, Inc. has been serving the Cedar Park area since 2001, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

3 Massive Benefits of Comprehensive IT Management

3 Massive Benefits of Comprehensive IT Management

We all understand what “comprehensive” means: it's a process that includes all or nearly all elements or aspects of something. When it comes to comprehensive IT management, where every individual element on your network is secured and managed and taken care of, there are huge benefits that Texas businesses can gain.

Managed IT, at least for us, is where we handle all of the monitoring and management of your company’s IT infrastructure and keep it running smoothly, handling support requests, updates, and patches.

For businesses that simply ignore creeping IT problems until someone can’t do their job, the concept of Managed IT is going to sound unusual. However, any event which interrupts your ability to conduct business should never be considered or treated as the ‘norm”. 

What makes these events particularly difficult to address is that they will often spread and cause further issues if left unchecked.

For example, uncontrolled spam can lead to an increase in phishing attempts, often resulting in a successful ransomware attack. Similarly, the lack of a backup can place your data at risk if your hard drive was to fail or if you were a victim of one of these ransomware attacks.

As you can imagine, developing an effective plan to protect the technology your business relies on more than ad hoc and piecemeal services (which may not only be ineffective, but may even conflict with each other).

If you're still not sure if a comprehensive approach is for you, here are three ways comprehensive IT can benefit your business.

Comprehensive IT Makes Your Team More Productive

Downtime is the enemy of productivity. Suppose your team cannot get work done because your network is unstable, or there is some other technical issue preventing them from completing their tasks. In that case, your business will suffer financially. It certainly doesn’t help morale and your company’s culture as your team becomes frustrated with crashes, lags, loss of work, and other productivity issues that make them feel as if they are wasting their time. 

A feature of comprehensive IT is remote monitoring and maintenance. This service offers 24/7 protection against common, unexpected incidents such as hardware failure, out-of-date software, and other errors that otherwise get ignored or go unnoticed.

Remote Monitoring and Maintenance Delivers Benefits

By implementing an RMM solution, your business can enjoy its numerous advantages. Regular system updates and patches help ensure your operating systems and applications are up-to-date, reducing slowdowns due to incompatibility issues and shrinking the ability for a bad actor to gain access to your systems via unpatched or end-of-life software.

With us monitoring your technology, your business avoids the ‘break/fix’ method of maintaining your equipment. Unlike the inefficiencies of waiting for something to break, Capstone’s proactive IT model is designed to prevent failures before they occur. By consistently monitoring your systems, we’ll eliminate most of the hardware failures that could impact your team’s productivity and help to reduce the associated downtime.

Comprehensive IT Gives You Access To Proven IT Experts

If you were like most Cedar Park businesses, when you started your business, you wore many hats and performed most tasks yourself, including tech support. While it may have been relatively easy to do so back in the early days, technology has grown to the point that it may be a full-time job to keep up. As your business continues to grow, you need to focus on one thing: running your business

Moreover, technology is continually evolving, and unless you’re in the business of providing technical support, you can’t be expected to know—let alone keep up with—the latest technology trends. Unfortunately, not knowing which direction technology is heading in can have disastrous results for your business. 

For example, are you aware that phishing is the number one tactic cybercriminals use to access a business’ data? If so, what are you doing to protect your business?

  • Are you providing your team with training to recognize phishing attacks?
  • Are you enforcing Multi-Factor Authentication (MFA) or access management?
  • Are you locking down data internally so only employees who need it can get to it?
  • Do you have a reliable and robust plan in place to backup and restore your data?

If your answer is “no” to any of these questions, your business is vulnerable to a cyberattack. Comprehensive IT would provide your business with the solutions needed to address these issues.

When you partner with an MSP and invest in comprehensive IT, you gain access to professionals who live and breathe tech; they don’t have to ramp up or research a problem because chances are they already have experience with it and have the solution at their fingertips. Our team has up-to-date certifications as well as hands-on experience with issues affecting businesses today, and we build processes around staying ahead of the game.

Comprehensive IT Gives You Control Over Your Budget

It is understandable why the break/fix method is usually the first option a business thinks of when planning how to maintain their business’ technology. After all, it is the norm to repair or replace equipment when it breaks. It’s not a bad strategy when it comes to your home dishwasher and other devices whose loss, while inconvenient, usually has a limited effect on your business. 

However, if the technology that runs your business fails, it can dramatically affect your organization. A server outage can lead to hours or even days of downtime for most - or all - of your staff. This alone is a huge disruption. Getting replacement parts or a replacement server can take time, and then you need to migrate the data, configure everything, get everyone reconnected, and deal with hiccups along the way.

We’ve seen enough situations like this that we’ve built out proactive processes to prepare for emergency situations. We ensure that your data is backed up and easy to restore from. We make sure that we can spin up a temporary server while new hardware is procured. Every single piece of the puzzle is factored in with the goal of minimizing downtime and unnecessary expenses.

Comprehensive IT Support Benefits Central Texas Small and Midsize Businesses Like Yours

Successful businesses understand the value of planning, and comprehensive IT management allows your business to develop a plan to ensure IT remains up and running—future-proofing your technology. Downtime is a profit killer, even more so during these trying times, when so many Central Texas businesses are trying to be as productive as possible. 

At Capstone Works, we recognize that due to the increased reliance on technology to maximize profitability, your company’s IT has to be reliable and consistently up-and-running. This is why we provide comprehensive IT support to small and midsize businesses in the Central Texas area. Our computer support services are delivered at an affordable monthly rate and customized to take advantage of the technology you have in place, not based on some generic business model. 

Call (737) 757-0787 today to take advantage of optimal uptime and experience for yourself the benefits Capstone Works’ managed IT and computer repair services present to Central Texas businesses like yours.

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(512) 882-2242

715 Discovery Blvd
Suite 511

Cedar Park, Texas 78613