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How to Open a Support Ticket

Email

Send an email to support@capstoneworks.com

You will receive a confirmation with a ticket number
Reply to that email to keep all updates in one place

*For urgent issues, please email first and then call to escalate.

Phone

Monday through Friday,
8:00 AM – 5:00 PM

Client Portal

Sign in with Microsoft to submit and track tickets

Task Tray Icon

Click the Capstone gear icon in your system tray
Right-click and select Create Service Ticket

Text (Optional): (512) 877-4888